FAQs
Please check our O5 Tea affiliated shops page to find the nearest shop in your area.
You can also join us at one of our popup events to enjoy a relaxed tea tasting and discover exclusive, rare teas available only on-site!
Please check our O5 Tea affiliated shops page to find the nearest shop in your area.
You can also join us at one of our popup events to enjoy a relaxed tea tasting and discover exclusive, rare teas available only on-site!
You can order directly from our online shop or contact us for custom orders or larger quantities.
To become an O5 Tea affiliated partner, please visit our Become a Wholesale Partner page to request a dedicated account.
You can order directly from our online shop or contact us for custom orders or larger quantities.
To become an O5 Tea affiliated partner, please visit our Become a Wholesale Partner page to request a dedicated account.
Start by visiting our Become a Wholesale Partner page to request a dedicated account. Once approved, you'll gain access to exclusive pricing and wholesale ordering privileges.
Start by visiting our Become a Wholesale Partner page to request a dedicated account. Once approved, you'll gain access to exclusive pricing and wholesale ordering privileges.
90% of our teas are purchased directly from local growers with whom we have established a trustful relationship. We continue to travel the world to discover unique tea plantations, while learning the story of the soil on which the tea grew and the people that lovingly harvested it locally.
90% of our teas are purchased directly from local growers with whom we have established a trustful relationship. We continue to travel the world to discover unique tea plantations, while learning the story of the soil on which the tea grew and the people that lovingly harvested it locally.
Official organic certification is a complex and costly process that is mainly operated only by major tea companies. As we work chiefly with micro-farmers (some of whom are illiterate) it is not common to have certificates of any kind. That’s said, we do strongly favour farmers who do not use pesticides or synthetic fertilizers, and we also inspect farms for biodiversity, signaled by the presence of insects, reptiles, amphibians and other crops, healthy trees, and healthy farmers.
Official organic certification is a complex and costly process that is mainly operated only by major tea companies. As we work chiefly with micro-farmers (some of whom are illiterate) it is not common to have certificates of any kind. That’s said, we do strongly favour farmers who do not use pesticides or synthetic fertilizers, and we also inspect farms for biodiversity, signaled by the presence of insects, reptiles, amphibians and other crops, healthy trees, and healthy farmers.
Tea doesn’t technically expire, but its optimal flavor and aroma may diminish over time. When stored properly, packaged tea can last up to 1-2 years, while loose tea lasts a similar duration. The first thing to consider is whether your tea is fermented or unfermented. Fermented teas keep well for many years, sometimes for decades, like Chinese Pu'er tea, which connoisseurs estimate reaches its best taste after around 60 years! Unfermented teas are at their best when consumed within a year, 6 months for Matcha.
Tea doesn’t technically expire, but its optimal flavor and aroma may diminish over time. When stored properly, packaged tea can last up to 1-2 years, while loose tea lasts a similar duration. The first thing to consider is whether your tea is fermented or unfermented. Fermented teas keep well for many years, sometimes for decades, like Chinese Pu'er tea, which connoisseurs estimate reaches its best taste after around 60 years! Unfermented teas are at their best when consumed within a year, 6 months for Matcha.
Tea is very sensitive to light and temperature changes, and easily absorbs odors from its surroundings. Hence, we recommend keeping your tea in an airtight container to avoid exposure to air and moisture, while storing it in a dark, cool, dry place, away from sunlight and heat. The most sensitive teas, like Japanese sencha and matcha, should preferably be stored in the refrigerator to avoid any alteration in taste.
Tea is very sensitive to light and temperature changes, and easily absorbs odors from its surroundings. Hence, we recommend keeping your tea in an airtight container to avoid exposure to air and moisture, while storing it in a dark, cool, dry place, away from sunlight and heat. The most sensitive teas, like Japanese sencha and matcha, should preferably be stored in the refrigerator to avoid any alteration in taste.
We ship all over the world! Shipping costs will apply, and will be added at checkout.
We currently only ship abroad via Japan Post EMS.
If you prefer to use your own courier account (e.g., DHL, FedEx), you're welcome to browse our product selection online and then reach out to us via the contact form. We’ll be happy to adjust your order and shipping fees accordingly.
We ship all over the world! Shipping costs will apply, and will be added at checkout.
We currently only ship abroad via Japan Post EMS.
If you prefer to use your own courier account (e.g., DHL, FedEx), you're welcome to browse our product selection online and then reach out to us via the contact form. We’ll be happy to adjust your order and shipping fees accordingly.
Orders processed here will be delivered within one month (45 days in case of heritage teas sourced from remote places). Overseas deliveries can take extra time depending on the chosen carrier. Delivery details will be provided by email accordingly.
Orders processed here will be delivered within one month (45 days in case of heritage teas sourced from remote places). Overseas deliveries can take extra time depending on the chosen carrier. Delivery details will be provided by email accordingly.
If you do need to return an order due to some discrepancy, please email us directly, within 7 days following the delivery, and we’ll take you through the process.
If you do need to return an order due to some discrepancy, please email us directly, within 7 days following the delivery, and we’ll take you through the process.
Still need assistance?
If you're still unsure about any of our products, drop us a message via the form on our contact page.